Privacy Policy
Hopscotch Day Nurseries Group Ltd
Last updated: May 2026
Hopscotch Day Nurseries Group Ltd (“Hopscotch”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit our website
- submit an enquiry or registration form
- apply for a role with us
- communicate with us
- use our nursery services
- interact with our marketing and social media content
We are committed to handling personal information responsibly and in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
1. Who We Are
Data Controller:
- Hopscotch Day Nurseries Group Ltd
- Registered Office: 9 Fielder Drive, Fareham, PO14 1JE
- Company Number: 11447593
- VAT Registered
- Email: enquiries@hdn.co.uk
- Telephone: 023 92 559840
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal information.
Parent & Guardian Information
- name
- telephone number
- email address
- home address
- nursery preferences
- child age/date of birth
- booking and enquiry information
- communication preferences
Child Information
- child name
- date of birth
- attendance information
- emergency contact details
- safeguarding information
- dietary requirements
- allergy and medical information
- developmental information
- funding information
Some of this information may constitute special category personal data under UK GDPR.
Recruitment Information
- CV and employment history
- qualifications
- references
- contact information
- right to work information
- DBS and safeguarding-related information where applicable
Website Usage Information
- IP address
- browser type
- device information
- pages visited
- time spent on pages
- website interaction data
This information is collected using cookies and analytics technologies.
3. How We Collect Information
- complete enquiry forms
- register interest in a nursery
- contact us by phone or email
- apply for a role
- subscribe to marketing communications
- interact with our social media advertising
- visit our website
- use our nursery systems and services
Enquiry and registration forms submitted through our website are processed using Microsoft Forms and securely transferred into our nursery management systems, including Famly.
Recruitment applications are processed through TeamTailor.
4. How We Use Your Information
- respond to enquiries
- arrange nursery visits and registrations
- manage nursery admissions
- provide childcare services
- communicate with parents and guardians
- manage safeguarding responsibilities
- administer funding and attendance
- improve our website and services
- process recruitment applications
- send relevant marketing communications where permitted
- comply with legal and regulatory obligations
We will only use your information where we have a lawful basis to do so.
5. Lawful Bases for Processing
Contractual Necessity
- provide nursery services
- manage registrations
- communicate regarding childcare arrangements
Legitimate Interests
- responding to enquiries
- improving our services
- website analytics
- recruitment administration
- business management
Legal Obligations
- safeguarding duties
- childcare regulations
- employment law
- HMRC requirements
- health and safety obligations
Consent
- marketing communications
- certain cookies and tracking technologies
- photography permissions where applicable
You may withdraw consent at any time.
Vital Interests
In limited circumstances relating to the health or safety of children or individuals.
6. Children’s Data & Safeguarding
We process information relating to children and families with the utmost care and confidentiality.
- protect children’s welfare
- comply with statutory safeguarding obligations
- work with local authorities and regulatory bodies
- support children’s health, wellbeing and development
Information is securely managed and only collected where necessary.
7. Marketing Communications
- nursery news
- updates about openings and events
- relevant childcare information
- marketing communications
- unsubscribe link in emails
- contacting us directly
We do not sell personal information to third parties.
8. Cookies & Tracking Technologies
- improve website functionality
- understand website usage
- analyse traffic
- support advertising and remarketing
- Google Analytics 4 (GA4)
- Meta/Facebook Pixel
Non-essential cookies are only activated with consent via our cookie management platform.
9. Third-Party Services & Data Sharing
- Famly
- Microsoft Forms
- TeamTailor
- Google Analytics
- Meta/Facebook
- website hosting providers
- IT and software providers
- professional advisers
- regulatory authorities
10. International Data Transfers
Some third-party providers may process data outside the United Kingdom with appropriate safeguards under UK GDPR.
11. Data Retention
- childcare provision
- safeguarding obligations
- legal and regulatory requirements
- operational purposes
- recruitment administration
Data is securely deleted or anonymised when no longer required.
12. Data Security
- secure systems and software
- restricted access controls
- password protection
- staff training
- secure third-party providers
No system can be guaranteed 100% secure.
13. Your Rights
- access your personal information
- correct inaccurate data
- request deletion
- restrict processing
- object to processing
- data portability
- withdraw consent
Identity verification may be required.
14. Complaints
Information Commissioner’s Office (ICO): https://www.ico.org.uk
Telephone: 0303 123 1113
15. External Links
We are not responsible for third-party websites and their privacy practices.
16. Changes to This Privacy Policy
- legal changes
- operational changes
- technology updates
- service developments
Updates will be published on this page.